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Webitz - August 2009

Be informed

August 27th 2009 08:50
Seth Godin has a blog that I read practically every day...and I'll tell you why. Because there's a way to subscribe to it that means you get every blog post sent to your email. For me this is a far more effective method than the RSS feed approach where the blog posts land up somewhere that you can access but don't in the process catch your attention.
mattress


That's not actually what I wanted to say about Seth, however. In a fairly recent post, he makes a couple of points that are worth considering further - or reflecting on, as some would have it. (To me 'reflecting on it' often means that they shove it to the back of their mind and if they remember to come back to it they may do some more thinking...)

His first point is that if you want to challenge the status quo, you need to know more than the status quo. You can't beat them at their own game by knowing less. (Seth is never anything but blunt: he seldom provides a mattress for you to fall back on.) I quote: Be skeptical, but be informed (about everything important, not just this issue, of course). Screaming ignorance gets attention, but it distracts us from the work at hand.

Seth ends by making his second point, which is aligned to the first: If you want to change what your boss believes, or the strategy your company is following, the first step is to figure out how to be the best informed person in the room. Figuring out how to be the best informed person in the room is not always an easy task, but it's what you'll need to do to be one step (at least) ahead of the opposition, or the boss, or the system.

Don't write to the newspapers and reveal your ignorance. Write and show that you know far more than most people who write. Don't join demonstrations and mingle with the ignoramuses who have some idea about what they're doing there, but no real clues. Make sure you're up with those who have really done their homework.

You can't argue with politicians unless you've got the facts to hand. They'll wiggle out of most things unless they're confronted by their own words condemning them.

I love my boss greatly; he knows everything I don't know and far more. But because I deal with detail, sometimes I can catch him out, as when the other day he repeated that old myth that we only use ten percent of our brains. I was onto him like a shot. Not only had I just read a few days before someone dismissing this very myth with good sound information, but I knew in the back of my head that it was incorrect. But saying that he was wrong wasn't enough. I needed to go away and get information down on paper for him, to prove my case.

That's a mild version of what Seth Godin is talking about, but it's along the same lines.

Photo by Jesse Draper.
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Searches

August 20th 2009 08:28
Every so often on my other blog I write about how certain searchers are picking up my site because of what they're looking for. I find this out by using HitTail.

Another site I write for, Triond.com, started providing, on its dashboard page, the major searches that brought customers to my articles. They make an interesting list.

types of employees
1000 things to do before you die
willy wonka kids now
need of electricity
willy wonka kids where are they now
moving to great britain
world without plastic
what does it mean to be left handed
a world without plastic
different types of employees

You'll note that six of these look for similar items: employees, world without plastic, and the Willy Wonka children. I'm amazed, in fact, how many people go looking for what's happened to the Willy Wonka kids.

Furthermore, each of these searches is spot on to hit an article I've written about, though one, Ten Places in Britain You Might Not Want to Move to, isn't quite the answer that the searcher will have been looking for...!

I've got three or four articles on left-handedness on this site, so the searcher has a bit to choose from, and there's a couple on the plastics issue.

Triond leaves your articles online permanently, and clicks on the accompanying ads gradually build up a small amount of cash each month. Plus it's a kind of online backup, where your articles are kept safe if your own system goes down.

You won't become a millionaire, but you'll get a bit of pocket money - for a small pocket!
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See you in court...

August 18th 2009 02:43
I was reading Jeff Jarvis' book, What Would Google Do? at lunchtime today, and enjoying it.

He discussed in one of the earlier chapters the saga of when he wrote a blog post about Dell
what would google do
Computers, and the subsequent (unintentional) firestorm this caused on the Net, to such an extent that Dell finally came to the party, changed their customer service (bad) habits, and did some major repair to their image by actually talking to their customers.

At the end of July I wrote a post about my wife's cellphone and the seeming inability of the assistant manager of the shop we'd bought it from to understand that a relatively new phone shouldn't go kaput within a few months, and that it should also be able to withstand moisture/water problems - which the shop's repairers claimed the phone had had.

I didn't mention the shop at the time, but I should have. It's one of the Noel Leeming chain of shops that exist around the country, and which specialise in selling stuff at great prices but apparently without the customer service to back the sales up. This isn't the first time I've had problems with them.

In contrast to the attitude of the assistant manager at NL's, the Telecommunications Dispute Resolution service couldn't have been more helpful, although in the end, since what we were seeking help for wasn't really their area of expertise, they had to pass us over to another retail-linked person: the Vodafone dealer support manager. This person was supposed to get back to us in five business days. Five business days in the age of the Internet? Come on.

I'm not even sure whether he or she did get back (it was to my wife) but obviously they didn't do anything further. Now the ironic thing is that in spite of having forked out a refundable $55 to Noel Leeming's to have the phone checked out (and not getting it back, of course) we got the phone back. And the phone worked perfectly! Yes, you heard me right. The phone worked perfectly.

In spite of the repair place putting in writing that the phone was damaged beyond repair, the phone worked perfectly when we got it back. So obviously what it needed was a clean-out, not a throwaway. Seems that it's time for the repairers to stop assuming that just because a certain little light goes on that the phone is finished.

I haven't been back to Noel Leeming's. It's too much hassle, and my suspicion is that they'd be loathe to give back the deposit anyway. (Maybe I'm maligning them...?)

What I'd like to suggest is that in future they don't charge people in advance for repair work, even if it's supposed to be a deposit. That they don't talk to customers as though they're fools or liars when they complain about the poor functioning of a phone or similar appliance. That they go out of their way to provide a warranty that means something, and isn't full of exclusions. And that they read the Consumers' Guarantee Act (there's a handy abbreviated version readily available - and free). It would show that they don't really have a leg to stand on if the customer decides to take them to the cleaners.

Obviously they rely on relatively mild people like us not to get riled up to the point where we say 'See you in court!'
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Amazon's Gaffe

August 12th 2009 08:18
Amazon's kindle
When the Amazon.com Kindle reader first came out I thought it was a pretty cool idea, and was somewhat disappointed that I couldn't buy one - they were only available in the USA at that point.

After seeing an article the other day, I rather glad I didn't go for one. Apparently, in July, without any warning, Amazon remotely deleted a number of book titles from people's personal Kindles. They refunded the money, but there was no 'by your leave' or apology


[ Click here to read more ]
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