Twitter and mobiles and bureaucracy
July 28th 2009 09:08
Tweets from Whitehall? What next, you ask?
Well, I'm already a follower of New Zealand's Prime Minister, John Key, who twits (or someone does on his behalf) about once a day. So I guess tweets from Whitehall isn't a
surprise - the only surprise might be why it's taken them so long to get moving.
Or perhaps it isn't a surprise. To get the thing up and running, a civil servant named Alan Travis has written a twenty-page booklet telling fellow civil servants how to use Twitter to the best bureaucratic degree.
I suppose 20 pages isn't too much - after all, I've just come across an rv extended warranty that runs to a good number of pages. Guess it's important that that sort of thing should be laid out clearly and precisely.
Which is more than I can say for the warranty that should have covered my wife's cellphone. The mobile went peculiar the other day, refusing to accept it's own recharger, and so she took it back to the shop she bought it from. Imagine her surprise (and mine) when she was told a few days later that the repair shop said she must have got it wet, as the battery was moisture-laden and the inner workings were corroded!
I went in today to talk to the shop people: they weren't impressed. I won't go into the long discussion we had, but the guy, (the assistant manager) came to the talk determined that they were right in every respect. Talk about a little bureaucrat! Guess which shop we won't be buying anything else from.
Meantime we've contacted the Telecommunications Dispute Resolution service who've been very friendly and helpful, and are doing their best to see that we get some satisfaction.
It'll be interesting to see what happens next in this little saga....
Photo of Whitehall, London, by Rich Lewis.
Well, I'm already a follower of New Zealand's Prime Minister, John Key, who twits (or someone does on his behalf) about once a day. So I guess tweets from Whitehall isn't a
Or perhaps it isn't a surprise. To get the thing up and running, a civil servant named Alan Travis has written a twenty-page booklet telling fellow civil servants how to use Twitter to the best bureaucratic degree.
I suppose 20 pages isn't too much - after all, I've just come across an rv extended warranty that runs to a good number of pages. Guess it's important that that sort of thing should be laid out clearly and precisely.
Which is more than I can say for the warranty that should have covered my wife's cellphone. The mobile went peculiar the other day, refusing to accept it's own recharger, and so she took it back to the shop she bought it from. Imagine her surprise (and mine) when she was told a few days later that the repair shop said she must have got it wet, as the battery was moisture-laden and the inner workings were corroded!
I went in today to talk to the shop people: they weren't impressed. I won't go into the long discussion we had, but the guy, (the assistant manager) came to the talk determined that they were right in every respect. Talk about a little bureaucrat! Guess which shop we won't be buying anything else from.
Meantime we've contacted the Telecommunications Dispute Resolution service who've been very friendly and helpful, and are doing their best to see that we get some satisfaction.
It'll be interesting to see what happens next in this little saga....
Photo of Whitehall, London, by Rich Lewis.
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Yeah, yeah, I know....
(whoops!)
I went and got a copy of the Consumers' Guarantee Act booklet yesterday from the CAB....it certainly shows that the retailer should be careful about promising or not promising stuff. At the moment we're waiting on the other crowd, then we'll decide on the next step.