Online support
February 14th 2008 08:18
I’ve just been checking out the BT (British Telecom) home IT support site. The videos are fun, in an odd sort of way. Various actors (a British Indian, a rather over-the-top granny) ring up BT and get ‘Michael’ who has a distinctly London accent. Actually, when I rang BT, I certainly didn’t get any ‘Michaels’ – I got the British Indians, or West Indians, or Asians. Never mind. They did help.
Michael is very earnest. The only problem is that his lines are shown on the screen before he says them, and it rather takes away from his reading of them. It’s a bit like watching an English DVD with the English subtitles going. It always spoils a bit of the surprise of what’s being said.
Michael offers all sorts of solutions, and seems to be able to do anything. Jolly old Michael! He can do computer repair over the phone! Not true – one of his mates has to come out to do computer repair. Even BT hasn’t quite got the cyber world that sorted.
Michael is very earnest. The only problem is that his lines are shown on the screen before he says them, and it rather takes away from his reading of them. It’s a bit like watching an English DVD with the English subtitles going. It always spoils a bit of the surprise of what’s being said.
Michael offers all sorts of solutions, and seems to be able to do anything. Jolly old Michael! He can do computer repair over the phone! Not true – one of his mates has to come out to do computer repair. Even BT hasn’t quite got the cyber world that sorted.
This is 'Michael' - but he won't play from this picture, sorry.
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