Woosh wins
October 22nd 2011 02:44
It's plain New Zealanders aren't happy, in general, with their ISPs. 43% of New Zealanders don't think their ISP deliver on promised data speed. A survey by Canstar Blue came up with some interesting grizzles about ISPs.
On the other hand, the small ISP, Woosh came out tops overall, easily beating Telecom and Telstra Clear, both of whom promote themselves highly and yet don't deliver in the same way.
The most common complaints related to low data speeds, difficulty in contacting help desks, problems with billing, and being locked into contracts.
Interestingly, Woosh received five stars in five of the seven categories rated,
while Telecom, for instance, only got four stars in 'reliability.'
Orcon, the company we recently left, after several years of service, got five stars in the categories of internet speed, reliability of service, and billing. (We left them because their pricing wasn't competitive - which was a pity, because otherwise we'd been pretty happy with them.)
Slingshot, which came out badly in a recent survey shown on the programme, Fair Go, does better in this survey.
Woosh isn't an ISP I know much about, but on the basis of this survey, it may be worth considering. (We joined up with Vodafone, because they were offering a better deal in terms of download quantity than Orcon.) However, just checking with Woosh's website now, it seems that our address (which is in one of the main cities in the country, incidentally) doesn't qualify for some of the better Woosh deals. Pity.
On the other hand, the small ISP, Woosh came out tops overall, easily beating Telecom and Telstra Clear, both of whom promote themselves highly and yet don't deliver in the same way.
The most common complaints related to low data speeds, difficulty in contacting help desks, problems with billing, and being locked into contracts.
Interestingly, Woosh received five stars in five of the seven categories rated,
Orcon, the company we recently left, after several years of service, got five stars in the categories of internet speed, reliability of service, and billing. (We left them because their pricing wasn't competitive - which was a pity, because otherwise we'd been pretty happy with them.)
Slingshot, which came out badly in a recent survey shown on the programme, Fair Go, does better in this survey.
Woosh isn't an ISP I know much about, but on the basis of this survey, it may be worth considering. (We joined up with Vodafone, because they were offering a better deal in terms of download quantity than Orcon.) However, just checking with Woosh's website now, it seems that our address (which is in one of the main cities in the country, incidentally) doesn't qualify for some of the better Woosh deals. Pity.
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